Quality

Aiming for customer satisfaction at all levels, POUDMET's Quality System is designed to present the measures taken to control our design, manufacturing, marketing, and sales processes in compliance with the requirements of the ISO 9001 standard, version 2015.

All processes are identified, structured, and documented to meet internal and external requirements in terms of Quality, Hygiene, Safety, and Environmental protection.

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Management Commitment

To ensure our customers that the quality level of our products and services is consistently maintained, and that delivered products always meet the required specifications and other requested characteristics, the implementation of a Quality, Hygiene, Safety, and Environmental management system based on the following principles is necessary.

Customer Satisfaction
This is reflected in a constant concern and continuous improvement in meeting customer requirements.
Process Efficiency
This is achieved through the control and continuous improvement of all processes implemented within the Company with a focus on satisfaction and profitability.
Continuous Improvement of the Quality Management System
This is expressed through management’s commitment with a clear and coherent policy and the annual Management Review.
Motivation
It is essential to achieve all the objectives previously mentioned. It results from a desire to work together toward a common goal.
Training
It is essential to ensure that the staff is always trained to meet new customer requirements.
Individual Responsibility
It is crucial for the quality of our services, our products, customer satisfaction, and the Company’s image in the face of competition.

Management has therefore appointed the Quality Manager to define, implement, and maintain this QHSE management system. The Quality Manager must report on its operation and effectiveness to Management.

ISO 9001 version 2015 certification is essential for the Company and for the markets in which it operates.

Management is committed to:

This commitment takes into account the current legal and regulatory requirements.

The Quality commitment is ensured by everyone's attentiveness, responsiveness, rigor, competence, and more.

  • ✅ Supporting the Quality Manager in this endeavor.
  • ✅ Analyzing and evaluating the results obtained through indicators during the Management Review.
  • ✅ Implementing the necessary means to achieve the objectives set out above.

Policy and Objectives

POUDMET’s Quality Policy is broken down into objectives for a 3-year period determined during the Management Review to better satisfy its customers, staff, and shareholders.

It is displayed at various information points within the company and communicated to process leaders.

This policy and its objectives are communicated and explained to staff with each revision.

Management ensures that all measures taken are relevant to the quality policy and the Company's strategies.